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Holidaymakers

If you’re thinking of booking a Rest Assured property for the first time, you may find our FAQ section useful. See below. If you have any other queries that have not been covered, please do not hesitate to give us a call on 01752 830409 / 07722294060 or email us at restassured@hotmail.co.uk.

Holidaymakers can rest assured that a property booked through us will be special - whether it's the spectacular location or the unique and stylish houses, we ensure holiday makers have a holiday worth remembering leaving them wanting to return year after year. Whether you fancy a large detached house for a family get-together or a cosy thatched cottage, we are confident you will find a Rest Assured holiday home that will suit your requirements. Our holiday homes are available to rent all year round. You can check availability online and email or call us to secure a booking or Contact Us here.

FAQ’s

Can I book a short break (less than a week)?
Yes, a 3 night minimum stay short break can be booked during low and mid-season at many of our holiday properties. During high season we ask you to book for a week or more!

What is the standard arrival/key collection time?
All of our properties offer an arrival time of 4 pm onwards. This allows enough time for the property to be cleaned thoroughly. Occasionally we can offer earlier check in times but this needs to be agreed beforehand.

What is the standard departure time?
We ask our guests to vacate their holiday home by 10am at the latest please. This ensures our cleaning team have enough time to get the property ready for the next guests due in at 4pm.

How do I check to see if my holiday dates are available?
Simply click on the property you are interested in viewing and search through the availability calendar which is located at the bottom of the page.

Can I book & pay for a holiday home directly online?
Unfortunately not through the Rest Assured site. We ask you to pay via online banking after chatting with us about your requirements. However most of our properties are advertised on the Owners Direct site where you can book and pay online.

How much deposit do I need to pay to secure my holiday and when will the final balance be due?
When you book your holiday, you will be required to pay a 15% deposit within 5 days to secure the booking. This deposit automatically converts to a security/damage deposit upon arrival. The deposit is not applied toward rent; however it is fully refundable within 5 days of departure providing the terms and conditions have been met. The full balance is due 60 days prior to your holiday start date.

How can I pay for my South Hams holiday?
You can pay your deposit or balance via BACS (online banking) or by cheque or via Paypal. We may on-charge any bank fees incurred for non UK sterling bank transfers or for any bank fees incurred during non-UK bank transfers.

What if I need to cancel my holiday?
We are aware that sometimes your circumstances may change and you may need to amend your holiday dates or requirements. We will always try to help you amend your booking if we can, subject to approval by the holiday homeowner.
However, if you need to cancel a holiday completely please refer to our Booking Conditions and notify us by telephone or email immediately.

Can I start my Rest Assured holiday booking on any day of the week?
As a rule the standard holiday cottage arrival date (known as the Changeover day), is on a Friday or Saturday. However, at most of our holiday properties, during low and mid-season booking periods, you can start your holiday on any day of the week, provided it fits in with other bookings.

Is bed linen included within the price of my Rest Assured booking?
Linen is provided in all of our properties and is included in the price. Please note that cot linen is not provided – even when the homeowner provides a cot/travel cot at the property. Please therefore remember to provide your own cot linen if required.

Are towels included within the price of my holiday?
Most of our holiday properties provide towels. We do however have a couple that provide hand towels only. This information will be in the property booking terms and conditions or simply call us and we’ll happily advise you. Please note that beach towels/swimming pool towels are not provided at any of our holiday properties.

Is heating/electricity included within the price of my Rest Assured booking?
All of our properties have heating/electricity included within the total price. If a property has a working open fire/wood burner you will be required to provide your own fuel/logs although most owners do provide a ‘starter pack.’

Does the property have access to Wi-Fi?
All of our properties provide Wi-Fi and this is usually free to use. However please be advised that connection speeds may be a lot slower than you may be used to!

Does the property have mobile signal?
A lot of our properties are along Devon country lanes where mobile signal can vary. Some villages do not receive signal at all whilst in others it can vary from day to day!

Does the property provide a cot and/or highchair?
Many of our properties provide a travel cot/standard cot and highchair for our customers to use but a few DO NOT. Please call us on 01752 830409 and we will be happy to advise you on which properties provide these facilities. Please note that cot linen is never provided so please remember to provide your own cot linen if required.

Can I bring my pets?
Most of our properties allow you to bring your pet. Each property description will indicate if it accepts pets. Owners do charge £25 per dog per week.
If a property doesn't take pets it can be for several reasons. Firstly, the owner may worry about damage to carpets and furnishings, secondly they may not like pets themselves and thirdly they may have an allergy. In addition, some of our customers request pet-free properties – so we do not allow customers to bring pets to these properties. However, we have a great selection of pet-friendly properties so please call us for more details.

Do I have to clean my Rest Assured Cottage before I depart?
Please do leave your holiday cottage clean and tidy at the end of your stay, which includes all equipment and utensils used. Please also put out any rubbish into the appropriate bins/bags. South Hams do NOT remove glass so you do need to visit a bottle bank before you leave otherwise you will be charged. We also ask that you please strip your beds if you have time. This makes life so much easier for our wonderful cleaning staff.

We endeavour to ensure that any holiday home booked through us will be of the highest quality. We love to chat with our renters before you book so we can answer any queries you may have so please don’t hesitate to get in touch! Call us on 01752 830409 / 07722294060 or email us at restassured@hotmail.co.uk